These Terms of Service ("Terms") form a binding agreement between you and packaged ("packaged," "we," "us," or "our") governing your access to and use of our website, application, and related services (collectively, the "Service"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
packaged is a software tool that generates YouTube video metadata — titles, descriptions, chapter markers, hashtags, category and compliance-toggle recommendations, tags, and thumbnail guidance — from a video transcript that you provide.
What the Service does not do. packaged does not access, connect to, publish to, or modify your YouTube channel or any video on it. All generated content is a suggestion for you to review and manually apply within YouTube Studio or your own workflow. packaged does not generate finished thumbnail images — only text guidance, layout suggestions, and a prompt you can use in an image-generation tool of your choosing.
No performance guarantee. Generated metadata is produced based on the content of the transcript you provide. We do not guarantee any particular outcome from using generated metadata, including view count, click-through rate, watch time, search ranking, or monetization eligibility. You are solely responsible for reviewing generated content, including compliance-toggle recommendations, before publishing it.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account. By creating an account, you represent that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at the contact address in Section 19 if you suspect unauthorized use of your account.
The Service is offered on four subscription tiers — Uploader, Operator, Network, and Empire — each with a monthly credit allotment. Current pricing and credit allotments for each tier are displayed on our pricing page and at checkout, and form part of these Terms for the plan you select.
You may subscribe on a monthly, 3-month, or annual billing cycle. Quarterly and annual cycles are offered at a discount to the monthly rate, as shown at checkout. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date, as described in Section 4.6.
While you hold an active paid subscription, you may purchase additional credit packs at any time, priced at the same per-credit rate as our Operator tier, with no additional markup. Top-up credits do not expire and are applied only after your subscription credits for the current period have been used. Top-up packs are not available to accounts without an active paid subscription.
New accounts receive a one-time grant of 50 credits at no cost, subject to phone-number verification to prevent abuse. This bonus is limited to one grant per person and is not available in connection with any paid subscription purchase.
You may cancel your subscription at any time from your account settings, effective at the end of your current billing period; you will retain access and any remaining credit balance through that date. We do not offer partial-period refunds for cancellation, since you retain full access through the period you've already paid for.
We will send you an email notice in advance of each renewal charge. We do not renew subscriptions silently without this notice, and we do not use retention interfaces designed to obstruct cancellation.
We may change subscription pricing prospectively. Any price change will apply to your next billing period following notice and will not retroactively affect a period you have already paid for.
All payments are processed by a third-party payment processor acting as merchant of record, which handles payment collection, applicable sales tax, VAT, or similar indirect taxes, and related compliance obligations. [Processor name to be added once verification resolves.] By subscribing, you also agree to that processor's own terms of service, which govern the payment transaction itself.
This refund framework reflects our intended policy; the specific percentage threshold in the first bullet, and the final structure, should be confirmed against whichever payment processor is selected, as processors may impose their own constraints on refund and chargeback handling.
You agree not to:
We reserve the right to suspend or terminate accounts that violate this section, as described in Section 14.
You retain all ownership rights in the transcripts, reference images, and other content you submit to the Service ("Your Content"), and in the metadata the Service generates for you from it ("Generated Content"). We do not claim ownership of Your Content or Generated Content.
You grant us a limited, non-exclusive, worldwide license to access, process, and store Your Content solely as necessary to provide, maintain, and improve the Service for your own account, as described in our Privacy Policy. This license ends when you delete the relevant content or close your account, except for residual copies retained in routine backups for a limited period.
You represent that you have all necessary rights to submit Your Content to the Service, and that doing so does not infringe any third party's rights. You are solely responsible for Generated Content you choose to publish, including its accuracy, compliance with YouTube's policies, and compliance with applicable law.
The Service itself — including its software, design, trademarks (including the packaged name and logo), and underlying technology — is owned by packaged or its licensors and is protected by intellectual property law. These Terms do not grant you any right to use our trademarks, branding, or underlying technology outside of your ordinary use of the Service as intended.
The Service relies on third-party infrastructure and service providers, including hosting and database infrastructure, an AI model provider, a payment processor, and an identity verification provider, as described in our Privacy Policy. Your use of the Service is also subject to the applicable terms of those providers to the extent they interact with your use of the Service (for example, the payment processor's own terms govern the payment transaction itself).
If you choose to use any third-party tool referenced or suggested by the Service (for example, an image-generation tool to act on a thumbnail prompt we provide), any fees, terms, or content policies of that third-party tool are between you and that tool's provider. We are not responsible for third-party tools we do not operate.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
WE DO NOT WARRANT THAT GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR WILL RESULT IN ANY PARTICULAR PERFORMANCE OUTCOME ON YOUTUBE, INCLUDING WITH RESPECT TO VIEWS, WATCH TIME, MONETIZATION ELIGIBILITY, OR COMPLIANCE WITH YOUTUBE'S OWN POLICIES, WHICH MAY CHANGE AT ANY TIME AND WHICH ARE OUTSIDE OUR CONTROL.
[Jurisdiction-specific disclaimer language — some jurisdictions do not allow the exclusion of certain implied warranties, so this section may need to be adjusted to comply with local law.]
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PACKAGED, ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify and hold packaged harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) Your Content or Generated Content you choose to publish; (b) your violation of these Terms; or (c) your violation of any applicable law or third-party right in connection with your use of the Service.
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, including the Acceptable Use provisions in Section 5, or if required to do so by law or by a third-party service provider we rely on to operate the Service.
You may terminate your account at any time by canceling your subscription and closing your account through your account settings, or by contacting us.
Sections that by their nature should survive termination — including Sections 7 (Our Intellectual Property), 11 through 13 (Disclaimers, Limitation of Liability, Indemnification), and 16 (Dispute Resolution) — will survive termination of these Terms.
We may modify or discontinue features of the Service, and may update these Terms from time to time. If we make material changes to these Terms, we will provide notice by email or through an in-product notice before the changes take effect. Your continued use of the Service after a change takes effect constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of [jurisdiction to be determined by counsel], without regard to its conflict-of-law principles.
[This section requires counsel to determine the appropriate governing law and dispute-resolution mechanism — including whether to include an arbitration clause, class-action waiver, or venue selection — based on the company's registration jurisdiction and the jurisdictions of its customer base. These are consequential legal choices that should not be finalized without professional advice.]
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
These Terms, together with our Privacy Policy and any plan-specific terms shown at checkout, constitute the entire agreement between you and packaged regarding the Service, and supersede any prior agreements on the same subject.
Questions about these Terms can be directed to:
packaged
[Operated as a sole proprietorship — registered business name to follow]
support@usepackaged.com
These Terms are effective as of August 4, 2026.