Privacy Policy

1. Introduction

This Privacy Policy describes how packaged ("packaged," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, application, and related services (collectively, the "Service"). It also explains the choices and rights available to you regarding your information.

By creating an account or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Scope

This Privacy Policy applies to personal information we process in connection with the Service, including our website at usepackaged.com and any associated applications. It does not apply to third-party websites, applications, or services that we do not own or control, even if you access them through a link on our Service.

packaged is the controller of personal information described in this Privacy Policy, except where otherwise indicated (for example, where our payment processor acts as controller of payment information it collects directly).

3. Information We Collect

We collect information in three ways: information you provide directly, information we collect automatically, and information we receive from third parties who support the Service.

3.1 Information You Provide Directly

• Account information. When you create an account, we collect your email address and a password (or authentication credential, if you sign in through a supported identity provider).
• Phone number. We collect a phone number solely to verify your identity through a one-time passcode when you claim the new-account credit bonus, in order to prevent abuse of that bonus. We do not use this number for marketing calls or texts.
• Content you submit. This is the core of what we process, and we treat it distinctly from other account data — see Section 6 below. It includes:
  • Video transcripts you paste or upload (accepted formats: plain text, .docx, .pdf with a text layer, and .md; caption files in .srt, .vtt, or .sbv format for chapter timestamps).
  • Optional reference images you upload to help match your channel's existing thumbnail style.
  • Any optional written direction or steering notes you provide when generating or regenerating content.
• Communications. If you contact our support team, we collect the information you provide in that communication, including your email address and the content of your message.
• Billing information indirectly. When you subscribe to a paid plan, our payment processor collects your payment details directly. We receive limited information back from the processor necessary to administer your subscription — such as your plan tier, billing status, and transaction history — but we do not receive or store your full card number.

3.2 Information We Collect Automatically

• Usage and product-interaction data. We automatically collect structured, non-content data about how you use the Service: which type of block (title, description, chapters, tags, hashtags, category, thumbnail) you generate or regenerate, whether a generation passed or failed our internal validation checks, whether you copied a result, and the time elapsed between generation and copying. This data is collected as counts and tags, not as free text — we do not store the generated titles, descriptions, or other output text in this dataset. See Section 6.2 for more detail.
• Device and log data. Like most web services, our servers and infrastructure providers automatically log standard technical information when you access the Service, such as your IP address, browser type, device type, operating system, referring page, and timestamps of activity. This information is used for security, fraud prevention, debugging, and basic operational analytics.
• Cookies and similar technologies. We use a limited set of cookies and similar technologies necessary to operate the Service — for example, to keep you signed in and to remember your preferences. We do not use third-party advertising or cross-site tracking cookies. [If website analytics tooling is added later, it will be disclosed here by name, along with instructions for opting out where applicable.]

3.3 Information from Other Sources

• Payment processor. Our merchant-of-record payment processor [name to be added once verification resolves — see Section 7] shares limited account and transaction status information with us as necessary to administer your subscription, in accordance with its own privacy policy.
• Identity verification provider. Our SMS verification provider confirms that a phone number is valid and has not already been used to claim the new-account bonus; it does not share the content of any text messages with us.

4. Categories of Personal Information

For clarity, and consistent with how many privacy laws categorize personal information, the categories of personal data we process are:

We do not knowingly collect government identification numbers, biometric data, or precise real-time location data from users of the Service.

5. How We Use Your Information

To provide and operate the Service

• Creating and maintaining your account
• Generating metadata from the transcripts you submit
• Processing subscription billing, tracking your credit balance, and applying top-up purchases
• Verifying eligibility for the new-account credit bonus
• Delivering customer support

To improve the Service for you specifically

• Building and refining your own channel profile (niche, tone, recurring vocabulary, visual style) from your accumulated content, so future generations for your account are more accurate — see Section 6.

To improve the Service generally

• Analyzing aggregated, de-identified usage metrics (which block types are regenerated most often, validation failure rates) to prioritize product improvements. This analysis never uses your generated content text — only structured counts and tags, as described in Section 6.2.

For security, fraud prevention, and legal compliance

• Detecting and preventing abuse of the new-account credit bonus or other suspicious account activity
• Enforcing our Terms of Service
• Complying with applicable law, regulation, legal process, or governmental request

To communicate with you

• Sending transactional emails (billing receipts, renewal notices sent in advance of every charge, security alerts, responses to support requests)
• With your consent, sending product updates or announcements. You may opt out of non-transactional communications at any time.

We do not use your personal information for interest-based advertising, and we do not sell personal information to third parties.

6. How We Handle Your Content Specifically

Because the Service exists to process your video transcripts, we hold ourselves to a higher, more specific standard for content data than for ordinary account data. This section describes that handling in full.

6.1 Per-account channel profile

Every transcript you submit is separated into its spoken content (used to generate your metadata) and any non-spoken content that was stripped out during processing (production notes, image-generation prompts, editing cues). Both are stored under your account and, over time, are used to build a channel profile — covering your niche, tone, recurring vocabulary, typical structure, and (if you've uploaded a thumbnail style reference) your visual style.

This channel profile is strictly per-account. It exists only to improve the quality of generations for your own account. It is never merged, pooled, or cross-referenced with any other customer's content or profile, and it is never used to train any shared or general-purpose model, whether ours or a third party's.

6.2 Aggregated usage analytics are kept separate from content

We separately maintain an aggregated analytics dataset describing how the Service is used across all customers — for example, which block types get regenerated most often, or how validation failures trend over time. This dataset is deliberately limited to structured counts and tags. It never includes your generated titles, descriptions, tags, or any other output text, and it never includes your transcript content. These two data flows — your per-account content profile, and the anonymized cross-account usage metrics — are kept architecturally and operationally separate, and are never recombined to reconstruct what a specific account generated.

6.3 Sensitive information that may appear within your transcript content

We do not ask you for sensitive personal information. However, because transcripts are user-generated video scripts, they may incidentally reference sensitive topics (health, religion, political opinion, and similar categories) as part of your video's actual subject matter. We do not analyze transcript content for the purpose of extracting or categorizing this information about you personally; our compliance-flag feature identifies categories relevant to YouTube monetization policy (such as health-advice content or sponsored-content disclosure) as a service to you, the creator, not as profiling of you as our customer.

6.4 AI processing of your content

To generate metadata, your transcript is sent to our AI model provider (see Section 7) for processing at the time of generation. It is processed to produce your requested output and is not retained by the model provider for its own model training, under the terms of our agreement with that provider. [Specific data-retention and training-opt-out terms of the underlying AI provider agreement to be confirmed and cited here once finalized.]

7. How We Share Your Information

We do not sell personal information. We share personal information only with the following categories of recipients, and only as necessary to operate the Service:

• Hosting, database, and authentication infrastructure — our backend platform provider, which stores your account data, content, and channel profile.
• AI model provider — Anthropic, which processes your transcript via the Claude API to generate your requested metadata.
• Payment processor — our merchant of record, which processes your subscription payments and handles tax compliance on our behalf. [Provider name to be finalized — currently under evaluation between multiple qualified processors, each contractually bound to its own privacy and security obligations.]
• Identity verification provider — used solely to verify a phone number for new-account bonus eligibility.
• Professional advisors and successors — we may disclose information to legal, accounting, or other professional advisors, or in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality obligations.
• Legal and safety disclosures — we may disclose information where required by law, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of packaged, our users, or the public.

We do not share your information with data brokers, advertising networks, or other unrelated third parties.

8. Cookies and Similar Technologies

We use a limited set of strictly necessary cookies to operate the Service — primarily to keep you signed in and to maintain basic security. We do not currently use third-party advertising cookies, cross-site tracking pixels, or similar technologies for marketing purposes. If this changes, we will update this section to name the specific technologies and vendors involved, and will provide any consent or opt-out mechanism required by applicable law.

9. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — the right to confirm whether we process your personal information, and to obtain a copy of it.
• Correction — the right to request that we correct inaccurate or incomplete personal information.
• Deletion — the right to request that we delete your personal information, including your account, transcripts, and channel profile, subject to limited exceptions (such as information we are required to retain for legal or billing purposes).
• Portability — the right to receive a copy of the personal information you provided to us in a structured, commonly used format.
• Restriction or objection — the right to ask us to limit certain processing, or to object to processing based on our legitimate interests.
• Withdrawal of consent — where processing is based on your consent (such as optional marketing communications), the right to withdraw that consent at any time.
• Non-discrimination — we will not discriminate against you, or degrade your service, for exercising any of these rights.

To exercise any of these rights, contact us using the details in Section 15. We will respond within the timeframe required by applicable law. We may need to verify your identity before completing certain requests.

Communication preferences. You can unsubscribe from non-transactional marketing emails using the link included in those emails. You will continue to receive transactional messages related to your account and billing — including the renewal notice we send before every charge — regardless of your marketing preferences, since these are necessary for the Service to function as described in our billing terms.

10. Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls limiting internal access to personal information to personnel who need it to perform their duties, and regular review of our infrastructure providers' security practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you and any applicable regulators as required by law.

11. International Data Transfers

Our infrastructure and service providers may process and store information in countries other than your own, including the United States. Where required by applicable law, we rely on appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms. [Specific transfer mechanisms to be confirmed once the company's registration jurisdiction and primary infrastructure regions are finalized, and reviewed by counsel against the locations of our actual customer base.]

12. Data Retention

We retain personal information for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Specifically:

• Content and channel profile data are retained while your account is active and deleted upon account deletion, subject to standard backup-retention windows.
• Aggregated usage analytics, being de-identified, may be retained indefinitely, as they cannot reasonably be linked back to your individual account.
• Billing records are retained for the period required by applicable tax and accounting law, generally several years, even after account closure.

13. Automated Processing

The Service uses artificial intelligence to generate the metadata you request from the transcript you provide. This is a requested output of the Service, produced at your direction and subject to your review before you use it — it is not an automated decision made about you as an individual that produces legal or similarly significant effects, and it does not involve profiling you for purposes unrelated to fulfilling your request. You always retain the choice to accept, regenerate, or discard any generated content before publishing it.

14. Children's Privacy

The Service is not directed to, and is not intended for use by, anyone under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us using the details in Section 15.

15. Third-Party Links

The Service may reference or link to third-party websites, tools, or services that we do not own or control (for example, YouTube itself, or a payment processor's own checkout page). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy practices of any third-party service before providing it with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. If we make material changes, we will notify you by email or through an in-product notice before the changes take effect. Your continued use of the Service after a revised Privacy Policy takes effect constitutes acceptance of the update.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, contact us at:

packaged
[Operated as a sole proprietorship — registered business name to follow]
support@usepackaged.com

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with a supervisory data protection authority, you also have the right to lodge a complaint with that authority.

This policy is effective as of August 4, 2026.