Terms of Service
Last updated: August 15, 2026 · Effective: August 4, 2026
1. Agreement to Terms
These Terms of Service ("Terms") form a binding agreement between you and packaged ("packaged," "we," "us," or "our") governing your access to and use of our website, application, and related services (collectively, the "Service"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
2. Description of the Service
packaged is a software tool that generates YouTube video metadata — titles, descriptions, chapter markers, hashtags, a suggested category, tags, and thumbnail guidance — from a video transcript that you provide.
What the Service does not do. packaged does not access, connect to, publish to, or modify your YouTube channel or any video on it. All generated content is a suggestion for you to review and manually apply within YouTube Studio or your own workflow. packaged does not generate finished thumbnail images — only text guidance, layout suggestions, and a prompt you can use in an image-generation tool of your choosing.
No performance guarantee. Generated metadata is produced based on the content of the transcript you provide. We do not guarantee any particular outcome from using generated metadata, including view count, click-through rate, watch time, search ranking, or monetization eligibility. You are solely responsible for reviewing all generated content before publishing it.
3. Eligibility and Accounts
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account. By creating an account, you represent that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at the contact address in Section 19 if you suspect unauthorized use of your account.
4. Subscription Plans, Credits, and Billing
4.1 Plans and pricing
The Service is offered on four subscription tiers — Uploader, Operator, Publisher, and Empire — each with a monthly credit allotment. Current pricing and credit allotments for each tier are displayed on our pricing page and at checkout, and form part of these Terms for the plan you select.
4.2 Billing cycles
You may subscribe on a monthly billing cycle. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date, as described in Section 4.6.
4.3 Credits
- Each subscription tier includes a monthly allotment of credits. One unit of usage (a full metadata generation, or a single block regeneration) consumes a fixed number of credits, as shown in-product.
- You may spend your credit allotment however you choose across the available blocks — there is no requirement to spend credits evenly or on any particular block type.
- Unused subscription credits carry over into the following billing period and stack on top of your new allotment. We do not expire carried-over credits. If we ever introduce an expiry period, we will tell you before it takes effect and it will not be applied to credits already in your balance.
- Carried-over credits can only be spent while your subscription is active. If your subscription lapses, your carried-over balance is preserved rather than forfeited, but cannot be spent until you resubscribe, at which point it becomes available again alongside your new allotment.
- Your current credit balance is shown in the product while you are signed in. If we cannot read it, we say so rather than showing you a number we are not sure of.
- There is no unlimited-usage plan; all usage draws down from your credit balance.
4.4 Top-up credit packs
While you hold an active paid subscription, you may purchase additional credit packs at any time, priced at the same per-credit rate as our Operator tier, with no additional markup. Top-up credits do not expire. Credits are spent in a fixed order — free credits first, then your subscription credits, then your top-up credits — so the credits that last longest are the ones you keep longest. Buying a top-up pack requires an active paid subscription; spending top-up credits you already own does not, and they remain yours to spend if your subscription lapses.
4.5 New-account credit bonus
New accounts receive a one-time grant of 100 credits at no cost. We apply automated abuse controls to this bonus, including limits on how many grants may be claimed from one internet connection, and we require a confirmed email address before releasing it. This bonus is limited to one grant per person and is not available in connection with any paid subscription purchase.
4.6 Cancellation
You can cancel your subscription at any time, either from your account page, which links to the billing portal where you sign in with the email address you paid with, or by emailing support@usepackaged.com. Cancellation takes effect at the end of your current billing period; you will retain access and any remaining credit balance through that date. Cancelling is not itself a refund request — you keep everything you paid for through the period you paid for — but you can ask for a refund of what you have not used at any time, on the terms in section 4.10.
4.7 Notice before renewal
For billing cycles of six months or longer, we email you seven days before the renewal charge. Monthly subscriptions renew without an advance notice. You can cancel at any time from your account page, effective at the end of the current period, and we do not use retention interfaces designed to obstruct cancellation.
4.8 Price changes
We may change subscription pricing prospectively. Any price change will apply to your next billing period following notice and will not retroactively affect a period you have already paid for.
4.9 Payment processing
All payments are processed by a third-party payment processor acting as merchant of record, which handles payment collection, applicable sales tax, VAT, or similar indirect taxes, and related compliance obligations. That processor is identified at checkout and named in our Privacy Policy, so you will know who is taking the payment before you make one. By subscribing, you also agree to that processor's own terms of service, which govern the payment transaction itself.
4.10 Refunds
- We refund what you have not used. We work it out from the amount you actually paid on that transaction — never a current list price — and deduct the value of what you have already spent. The same rule applies to every payment: your first one, a renewal, a three-month or annual package, and a top-up pack.
- Value you have already received from a paid feature is deducted as well, even where it cost you no credits. Bulk import into Channel Memory is the case this covers: it spends none of your balance, which is why we tell you no credits are used, but it does real work at real cost, and a refund accounts for what it did.
- When we refund a payment, the credits that payment granted are removed from your balance. Credits from any other purchase stay where they are, and free credits are never taken back.
- Billing errors, including duplicate charges or charges processed after a properly submitted cancellation, will be corrected and refunded in full. That is not discretionary, and nothing above limits it.
- Refunds are processed by our payment processor and may be subject to that processor's own refund-handling timelines.
Where our payment processor acts as the merchant of record for your purchase, its own buyer-protection rules may also apply, and may be more generous to you than this section. Nothing here limits a right you have directly against that processor.
5. Acceptable Use
You agree not to:
- Use the Service to generate metadata for content that is illegal, that infringes the intellectual property or other rights of any third party, or that is intended to materially mislead viewers about a video's actual content;
- Attempt to circumvent, disable, or interfere with any security-related or rate-limiting feature of the Service, including measures related to the new-account credit bonus;
- Reverse-engineer, decompile, or attempt to extract the underlying models, prompts, or source code used to provide the Service, except to the extent such restriction is prohibited by applicable law;
- Resell, sublicense, or provide access to the Service to third parties without our prior written consent;
- Use automated means (bots, scripts) to create multiple accounts or otherwise circumvent usage or billing limitations;
- Use the Service in any manner that could disable, overburden, damage, or impair it, or interfere with any other party's use of the Service.
We reserve the right to suspend or terminate accounts that violate this section, as described in Section 14.
6. Your Content
6.1 Ownership
You retain all ownership rights in the transcripts, reference images, and other content you submit to the Service ("Your Content"), and in the metadata the Service generates for you from it ("Generated Content"). We do not claim ownership of Your Content or Generated Content.
6.2 License to us
You grant us a limited, non-exclusive, worldwide license to access, process, and store Your Content solely as necessary to provide, maintain, and improve the Service for your own account, as described in our Privacy Policy. This license ends when you delete the relevant content or close your account, except for residual copies retained in routine backups for a limited period.
6.3 Your responsibility for content
You represent that you have all necessary rights to submit Your Content to the Service, and that doing so does not infringe any third party's rights. You are solely responsible for Generated Content you choose to publish, including its accuracy, compliance with YouTube's policies, and compliance with applicable law.
7. Our Intellectual Property
The Service itself — including its software, design, trademarks (including the packaged name and logo), and underlying technology — is owned by packaged or its licensors and is protected by intellectual property law. These Terms do not grant you any right to use our trademarks, branding, or underlying technology outside of your ordinary use of the Service as intended.
8. Third-Party Services
The Service relies on third-party infrastructure and service providers, including hosting and database infrastructure, an AI model provider, a payment processor, and an identity verification provider, as described in our Privacy Policy. Your use of the Service is also subject to the applicable terms of those providers to the extent they interact with your use of the Service (for example, the payment processor's own terms govern the payment transaction itself).
9. Fees for Third-Party Tools
If you choose to use any third-party tool referenced or suggested by the Service (for example, an image-generation tool to act on a thumbnail prompt we provide), any fees, terms, or content policies of that third-party tool are between you and that tool's provider. We are not responsible for third-party tools we do not operate.
10. Feedback
If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
WE DO NOT WARRANT THAT GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR WILL RESULT IN ANY PARTICULAR PERFORMANCE OUTCOME ON YOUTUBE, INCLUDING WITH RESPECT TO VIEWS, WATCH TIME, MONETIZATION ELIGIBILITY, OR COMPLIANCE WITH YOUTUBE'S OWN POLICIES, WHICH MAY CHANGE AT ANY TIME AND WHICH ARE OUTSIDE OUR CONTROL.
Some jurisdictions do not allow the exclusion of certain implied warranties or the limitation of certain liabilities. Where that is the case, the exclusions and limitations in this section apply to you only to the extent permitted by the law that applies to you, and nothing in these Terms removes or reduces any right you have under mandatory consumer law in your own country.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PACKAGED, ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
13. Indemnification
You agree to indemnify and hold packaged harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) Your Content or Generated Content you choose to publish; (b) your violation of these Terms; or (c) your violation of any applicable law or third-party right in connection with your use of the Service.
14. Suspension and Termination
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, including the Acceptable Use provisions in Section 5, or if required to do so by law or by a third-party service provider we rely on to operate the Service.
You may terminate your account at any time by contacting us at support@usepackaged.com, and we will close it. Once account settings are available in the product, you will also be able to cancel any subscription and close your account there directly, without contacting us at all.
Sections that by their nature should survive termination — including Sections 7 (Our Intellectual Property), 11 through 13 (Disclaimers, Limitation of Liability, Indemnification), and 16 (Dispute Resolution) — will survive termination of these Terms.
15. Changes to the Service or These Terms
We may modify or discontinue features of the Service, and may update these Terms from time to time. If we make material changes to these Terms, we will provide notice by email or through an in-product notice before the changes take effect. Your continued use of the Service after a change takes effect constitutes your acceptance of the revised Terms.
16. Dispute Resolution and Governing Law
These Terms are governed by the laws of Kenya, without regard to its conflict-of-law principles.
Before beginning any formal proceeding, we ask that you contact us first at support@usepackaged.com and give us a fair opportunity to put things right. In our experience almost every dispute is resolved this way, and it is faster and cheaper for both of us than any alternative. If a dispute cannot be resolved directly, it is subject to the courts of Kenya. Nothing in this section prevents you from bringing a claim in the courts of your own country where mandatory consumer law gives you that right, and nothing here requires you to waive a right you cannot lawfully waive.
17. Severability and Waiver
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
18. Entire Agreement
These Terms, together with our Privacy Policy and any plan-specific terms shown at checkout, constitute the entire agreement between you and packaged regarding the Service, and supersede any prior agreements on the same subject.
19. Contact Us
Questions about these Terms can be directed to:
packaged
A sole proprietorship registered in Kenya
support@usepackaged.com
These Terms are effective as of August 4, 2026.