Refund Policy

Cancelling

You can cancel at any time from your account page, in one step, through the billing portal it links to — you sign in there with the email address you paid with. There is no retention flow, no phone call, and no series of screens asking you to reconsider.

Cancellation takes effect at the end of your current billing period. You keep full access and any remaining credits until that date, because you keep everything you paid for through the period you paid for.

Cancelling is not itself a refund request, and the two are separate choices. If you would rather have the money back than the credits, ask — the rule below applies whether or not you have cancelled.

Notice before a renewal

For billing cycles of six months or longer, we email you seven days before the renewal charge, so a large charge is never a surprise.

Monthly subscriptions renew without advance notice. You can cancel at any time in one click, effective at the end of the period you have already paid for.

When we refund

One rule, and it fits in a sentence: we refund what you have not used. It applies to every payment — your first one, a renewal, a three-month or annual package, and a top-up pack. There is no window to catch and no usage threshold to stay under.

• —How we work it out — from the amount you actually paid on that payment, never a current list price, minus the value of what you have already spent.
• —Value you already got is deducted, even when it cost no credits. Bulk import into Channel Memory is the case this covers. It spends none of your balance — which is why we tell you no credits are used, and that stays true — but it does real work at real cost, so a refund accounts for what it did.
• —A refund takes back the credits it paid for, and only those. Credits from any other purchase stay where they are, and free credits are never taken back.
• —A refund also ends the paid access that payment bought. Bulk import needs a current paid account, so if we return your money for a payment, the access it paid for goes back too — however small the refund. What you keep: your credits, and everything packaged has learned about your channel. Paying again turns import back on.
• —Billing errors — duplicate charges, or a charge taken after you properly cancelled — are corrected and refunded in full. This is not discretionary, and nothing above limits it.

Credits you have not used

Unused subscription credits are not destroyed at the end of the month. They roll over and stack on top of your next month's allocation, and we do not expire them.

If your subscription lapses, rolled-over credits are held rather than forfeited. You cannot spend them while unsubscribed, but they are waiting — alongside your new allocation — if you come back.

Top-up credits are different. You bought them outright, so they stay yours to spend even if your subscription lapses. Buying a new top-up pack needs an active subscription; spending one you already own does not.

Credits are spent in a fixed order — free credits first, then your subscription credits, then your top-ups. The credits that last longest are the ones you keep longest.

Generations that fail

You are never charged for a generation that fails. Credits are only taken once output has been produced successfully; a failed attempt costs you nothing and says so on screen.

How to request a refund

Email support@usepackaged.com from the address on your account and tell us what happened. You do not need to justify yourself at length or fill in a form.

Refunds are processed by our payment processor and are subject to that processor's own timelines for returning funds to your card or account. Where our processor acts as the merchant of record for your purchase, its own buyer-protection rules may also apply, and may be more generous than this page.

Changes to this policy

If we change these terms materially, we will say so by email or in the product before the change takes effect. A change will not be applied retroactively to a payment you have already made.